Milliamp hours or "mAh" is a rating or measurement of the capacity of a battery pack. It is commonly used to describe the total amount of energy a battery can store at one time. So, the higher the mAh rating of a battery, the longer the run-time. You can think of it like the size of the fuel tank in your car. The more gallons of gas your fuel tank can hold, the farther you can drive. In battery packs, the higher your mAh rating, the longer you can power your device. Your EMPIRE CPB-462 device can accept different mAh ratings.

Yes, that is entirely OK. Often times individual cells in a battery pack are "shrink wrapped" together. This is especially common in cordless telephone batteries. That shrink wrap can be all kinds of dfferent colors - we have seen green, yellow, black, grey and white. And different manufacturers are known to change their color wrap from time to time. The important factors to consider are voltage, the connector shape or contact locations, polarity, and overall shape and size.

You may choose your method from First Class Mail to Overnight Delivery. Most customers elect our Zero Charge Shipping option for their cordless telephone battery pack. If you select this option, we will ship your order First Class USPS Mail and the battery will be delivered right into your mailbox.

98% of our weekday cordless telephone battery orders received by 1:30 p.m. Pacific Time (4:30 p.m. Eastern) ship out the SAME DAY they are placed. Orders received on the weekend will ship on Monday morning. This, of course, excludes holidays, special order items, or items that are out of stock. We try to only show items on our website that are actually in stock!

We strive to make returns hassle free. Just give us a call or e-mail us with the reason you want to return your phone battery and we will initiate an exchange or refund for you. We just ask that you call us first to obtain a Return Material Authorization number (or RMA#) so we can document and process your return efficiently. We understand that customers may sometimes order the wrong thing, discover that the problem was not their battery afterall, or receive a defective battery. We will handle your exchange or return with the respect you deserve.

"The same" or "less" can seem the same and the amount might appear to be "less" but is it really? Are there hidden shipping charges that you cannot discover until you have filled out all of your billing and shipping information? (THAT is so ANNOYING!) Is the mAh rating and quality of the battery pack really equal to ours? What is their return policy if the battery does not work? Can you get in touch with the company easily if you are unhappy with your purchase or if you have a question about your order? Do they have a toll-free number or physical address that you can locate on their website? Is this other website accredited members in good standing with the Better Business Bureau? How does their 30 or 60-day warranty compare to our full year (365 day) warranty?

Certainly. We'd love to help you. First try to use the Search Box in the upper left hand corner of any page on our website. The Search Box is just below the orange and white "Plus" logo... It is best to type in either your battery part number from your original battery pack. You can also type in the model or device number of your telephone. If that does not yield a satisfactory result, you can navigate to your specific battery by selecting one of the categories listed on the left-hand side of our website. If you still cannot find what you are looking for, please don't hesitate to call us on our toll-free number uring our regular business hours and one of our cordless phone battery specialist will be glad to assist you.