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BatteriesDirect.com - Warranties, Return Policies And Other Information
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Batteries Direct proudly sets the standard for service in our industry by offering the most generous warranty terms and an unmatched 365-Day Money Back Offer!

365-Day Refund Policy


Batteries Direct offers our customers a generous 365 Day refund or exchange on all purchaes (except for *Military Batteries) subject to the following terms and conditions. Customers may, within 365-days of your purchase, return any item purchased by you from Batteries Direct for a refund. Shipping costs are not refundable. Customers are required to obtain a Return Merchandise Authorization (RMA) number when requesting a refund by calling Batteries Direct customer support at 650.949.1212. RMA numbers are valid for 15 days. The subject item must be recieved by Batteries Direct within 380-days of the original purchase. Any return not clearly displaying a Batteries Direct Return Merchandise Authorization (RMA) number will not be accepted. The customer is responsible for shipping charges and risk of loss on all shipments. Plese note that ALL shipping cost and any manufacturer restocking fees will be deducted from the full sale price of items returned due to the customer ordering the wrong item(s). *All Military Batteries are subject to a 10% restocking fee. Please read the details of our 365 Day prorated warranty terms and conditions for laptop computer batteries and accessories detailed below.


Warranty Information


Warranry Terms and conditions for Camcorder, Cellular, Cordless Phone, PDA, Military, Bar Code Scanner and "Round Cell" Batteries -

Batteries Direct is committed to providing quality battery solutions. Our camcorder, cellular, cordless phone, pda, military, bar code scanner and "round cell" batteries (AA, AAA, C, D and 9V) batteries are covered by FULL one-year warranty from the date of your original purchase. Shipping charges are not refundable. Military battery packs are subject to a 10% restocking fee. The customer is responsible for shipping charges and risk of loss on all shipments the customer initiates. Customers are required to obtain a Return Merchandise Authorization (RMA) number when requesting a warranty exchange under the provisions of the "Warranry Terms and conditions for Camcorder, Cellular, Cordless Phone, PDA, Military, Bar Code Scanner and "Round Cell" Batteries" by calling Batteries Direct customer support at 650.949.1212. RMA numbers are valid for 15 days. Any return not clearly displaying a Batteries Direct Return Merchandise Authorization (RMA) number will not be accepted.


Warranty Terms and Conditions for Laptop Computer: Batteries, Chargers and Adapters -

Laptop computer batteries, chargers and adapters (including AC Adapters, DC Adapters, Automobile Adapters and Air Adapters) are covered by a PRORATED one-year warranty from the date of purchase.

Batteries Direct will evaluate each returned item from the laptop computer category of products (laptop batteries, laptop battery chargers, laptop AC adapters, and all laptop DC adapters) to determine if in fact the product is defective. All items operating to the manufacturers specifications will be returned to the customer without a refund. Rechargeable batteries do not last forever. Normal use will result in less and less runtime over time. Misuse by the customer voids all warranties.


Shipping charges are not refundable. The customer is responsible for shipping charges and risk of loss on all shipments initiated by the customer. Batteries Direct is responsible for all shipping charges in cases where Batteries Direct shipped the customer the wrong product.

Customers are required to obtain a Return Merchandise Authorization (RMA) number when requesting a warranty refund or exchange under the provisions of the Prorated one-year warranty policy by calling Batteries Direct customer support at 650.949.1212. Request for a PRORATED one-year warranty or exchange must be received with one year of the original purchase date. RMA numbers are valid for 15 days. Any return not clearly displaying a Batteries Direct Return Merchandise Authorization (RMA) number will not be accepted.


Laptop Computer PRORATED Warranty Refund Calculations


Defective products covered by the PRORATED one year warranty are not subject to restocking fees.

Refunds and credit calculations will be determined by prorating the amount of time remaining (if any) on the PRORATED one-year warranty. For example, if a laptop computer battery fails three (3) months after the original purchase. The customer would be entitled to a prorated warranty credit of 75% (9/12) of the original purchase price towards the purchase of a new replacement laptop computer battery at the same retail price (or current retail price if that is lower). The replacement laptop computer battery pack would then carry the balance of time remaining on the original prorated one-year warranty. In this example, the replacement laptop computer battery pack would have 9 months remaining on the original prorated warranty.


Batteries Direct may elect to issue the customer their prorated warranty credit in the form of an equivalent cash refund. Batteries Direct will have sole discretion in deciding weather to exchange the defective laptop computer battery pack for a replacement battery or issue the equivalent prorated cash refund.


Please call Batteries Direct at 650.949.1212 if you have any questions regarding our warranties, return policy or laptop computer PRORATED warranty refund calculations.


General Warranty Conditions


Batteries Direct hereby disclaims all other warranties, including implied warranties, warranties of merchantability and/or fitness for a particular purpose.
Batteries Direct does not guarantee product compatibility with customer devices.
Damage to any product beyond normal wear and tear including (but not limited to) partial disassembly or short circuiting of any product, voids all warranties.


Other Information


Batteries Direct reserves the right to refuse service to anyone.


In the interest of customer satisfaction, Batteries Direct may at its sole discretion, enhance coverage and/or extend the terms of these warranties and/or offer refunds and exchanges to customers on products covered by manufacturer's warranties on a case by case basis.

 
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